How do I know if my event was impacted or where can I see the event status? Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. Daphne, AL 36527 / CBS New York. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. What happens when an event is canceled? : StubHub Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! What To Do If Your StubHub Ticket Turns Out To Be Fake Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Amid the coronavirus pandemic, StubHub changed its refund policy. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. If you want to receive local news alerts, please download our WPXI News App. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. Customerscomplained to the press andfiled lawsuits. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. 2875 Michelle Dr., Ste. 505 North 20th Street If an event is rescheduled or postponed, your ticket will be good for the new date. So Farley filed a credit card dispute against them, and won back his $600. Community Rules apply to all content you upload or otherwise submit to this site. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For But these are unprecedented times.. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. Straight-up refunds for purchases from official outlets. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. Yes Prefer a cash refund instead? Read Customer Service Reviews of stubhub.co.uk - Trustpilot In these cases, theres nothing people can do but wait, until things get back to normal and events resume. All Rights Reserved. Emily Walsh. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. StubHub to refund canceled events after pandemic complaints The Associated Press. Suite 101 PDF In the United States District Court for The Western District of Wisconsin The firm does it on contingency, so you dont pay a fee. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. In. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Ticket refunds: Rules and one surprising tip for postponed concerts and Viagogo, a tickets marketplace, bought StubHub in February 2020. StubHub is here for you. StubHub Sellers Cries Foul Over Secondary Ticketing Market's New There is no place on the website that says you have a time limit, but you do. Its a material term of the agreement, Kimmel explained. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Market data provided by ICE Data Services. Seamlessly, a full refund will be reimbursed to your account. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Log in to your StubHub account and click or tap Profile then Orders to view your event status. Ways to get your money back for an event cancelled due to - Finder One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. That may be the best way to protect you, the fan, from StubHub. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. Avoid touching your eyes, nose and mouth with unwashed hands. The event was canceled and turned into some online-only baloney. StubHub is based in San Francisco. 5. Ticket buyers and sellers say StubHub owes them after widespread event Its important to know your consumer rights when you ask for a refund. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. But why is insulin so expensive in the first place? Now, the company is the subject of two class action lawsuits They're trying to claw that back. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews StubHubs return policy is called the FanProtect Guarantee. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Gametime Guarantee | Gametime Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. College basketball conference tournament predictions: Picks for every mens league. Explain your situation and why you wish to receive a refund. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. In March of 2020 t Viagogo, a tickets marketplace, bought StubHub in February 2020. StubHub is offering the retroactive refunds now because the live events industry is opening back up. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Stated performance for THIS DATE, THIS EVENT, is canceled. StubHub was pressing hard to get money. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. As if the cancellation of sporting events and concerts wasnt enough. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Its just missing with no explanation. Need help getting refunds on canceled, postponed events? Here - WPXI [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you.
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