Greatest accomplishments. Get in touch with us if youd like to make multiple changes to your policy. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. Thanks for your feedback. .wsite-button-small .wsite-button-inner {font-size:13px !important;} Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. } Whenever you need us, our 24/7 claims team is here for you. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. })(); Staysure is a trading name of TICORP Limited. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Clear All. Seemed silly, but so be it, or so i thought. staysure hung us out to dry. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. staysure customer service review very helpful, advisor explained everything very clearly and patiently. No administration fee is changed while making changes through My Staysure. .wsite-product .wsite-product-price a {} We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. 2730-055 Barcarena, Customer Services Department achieve performance targets across their product portfolio. No progression here unless your good friends with the senior management. (Madrid), Espaa. Check out what 241,874 people have written so far, and share your own experience. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Offer comprehensive training to fullfill the role. (But perhaps that was because I wanted to spend money!). Staysure. Dear Denis Kumm,Thank you for your 5 star review. } .wsite-footer blockquote {} If you want to claim on your policy you should contact the Many thanks. 11 Staysure reviews. Outright being lied to didnt help either. and make your voice heard. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. There was a slight downside of having to wait for about 10 minutes. .wsite-button-large .wsite-button-inner {font-size:14px !important;} Warm regards,Vicki. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Chased and chased and chased to pay. Didnt have to wait very long to be answered. Search job titles. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Training team really try hard and overall enjoyed it. 2023 Resolver Consumer Online Limited. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. } Saturday: 9am 5:30pm We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. - Sunday: 10am - 4pm. } else if(document.documentElement.initCustomerAccountsModels === 0){ Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. I wasn't entirely happy with the service I got but I don't blame the staff for it. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Well always be on hand with guidance and support to help you get the results youre looking for. The People Team. Team leader will tell you they will call customer back 3 working days later. We will do everything possible to ensure that you receive a high standard of service. com_currentSite = "952359298347476581"; We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Worked for this company and had a bereavement. Staysure Expat, (function($) { Resolver can help you send your complaints to Staysure. Happiness score is 39 out of 100 39. Staysure take all feedback relating to our products and services seriously. My sincere apologies for the frustration and inconvenience caused. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Have a fantastic holiday. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Simply go to the My Insurance section and choose which policy youd like to email to yourself. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. We are remunerated by commission for the arrangement, service and renewal of Warm regards,Vicki. a, Companies can ask for reviews via automatic invitations. a:active{ No support from customer service managers. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Resolver is a totally free service that you can use to complain effectively. This took 9 months to claim back!!! I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. //--> Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Weve helped millions of people find a resolution. a:hover, While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Theres no jargon in our rights guides. As I was desperate I bought it. Do you agree with Staysure Travel Insurance's 4-star rating? | Read 199,981-200,000 Reviews out of 200,383 . your insurance policy. The People Team. .wsite-phone {} Policy came through as expected. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. How to make a complaint | Staysure Need help? We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Thank you for posting your feedback and for recognising we have fantastic people in the business. When is a time you've been in a difficult situation and how did you solve it? As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Were available during the following times: Thank you for your feedback and sorry to read your comments. I was really impressed how EASY and QUICK to claim and get the money back. Anyone can write a Trustpilot review. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. Saturday 24 December: 9am 3pm Have a fantastic holiday. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Policy purchased, but I am not happy. n 71 Edifcio D 2 Dt, Queluz de Baixo '', if(document.createEvent && document.addEventListener) { Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Interview. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. font-family: "Montserrat" !important; Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. ERGO Seguros de Viaje The support which is only a call away is fantastic. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. I tried three times and received a message that there was something wrong but no explanation on what the problem was. _W.isCheckoutReskin = false; I think it may be that I included the symbol. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Thursday 29 December: 8:30am 8pm ERGO Seguros de Viaje We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. 3-5 Rushmills Business Park, Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. "560799075470977588", Find out how we combat fake reviews. _W.customerLocale = "en_GB"; We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. .fancybox-title {} Have you been complained about? or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Were sorry that you felt unsupported during your time with us and wish you the best in your future role. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Also, for some of our insurers we may receive a profit share payment if they - Sunday: 10am - 4pm. _W.storeName = null; Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. 2 Staysure Customer Service interview questions and 2 interview reviews. } Staysure is a trading name of TICORP Limited. longer working hour, monotony work, short holidays. var ASSETS_BASE = '//cdn2.editmysite.com/'; } This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. I contacted you twice. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. I applied online. Sometimes the Customers are not vey nice. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. .blog-header h2 a {} Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Instead, theyre full of the info you need to get things sorted. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. .wsite-image div, .wsite-caption {font-size:18px !important;} Information provided by various external sources. I interviewed at Staysure (London, England) in Jun 2022. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. Not happy. your insurance policy. Full-time, Part-time . $(function() { It should be made more simple. .galleryCaptionInnerText {} Filter. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. - Calling from outside the UK: 0044 1604 210 845 a:visited, Tuesday 27 December: 9am 5pm By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. The call centre dont have enough medical knowledge to assist. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Having problems? Isla Graciosa, 1 font-family: "Open Sans" !important; If you raise this (which I did for over a year), all you get told is that "this is being reviewed. A nice change from the hassled feeling I often feel when dealing with call centres. I have given this review 3 starts because I found it very difficult to register online to open an account. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Know your worth dont let money make you settle in a job who doesnt care about you. I could put it down racism but overall they are just a horrible company who treat people bad. I always use Staysure for holiday insurance. Warm regards,Ross, Information provided by various external sources. This place has lost all hope. The operative on the phone was superb and I thank her for guiding me so expertly through the process. You will receive a written acknowledgement within 5 days of raising your complaint. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Bedford Road, Don't Pay out on Holiday cancellation due to Death of Parent. policy. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. We also ensure all reviews are published without moderation. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Do you agree with Staysure Travel Insurance's 4-star rating? Wife initaily refused to go but i pursuaded her to go if a friend could take my place. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Have a fantastic holiday. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. Your Staysure Reviews. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) We are remunerated by commission for the arrangement, service and renewal of I would like to reassure you that Staysure take all feedback about our products and services very seriously. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Have a fantastic holiday. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Contact Staysure customer service Resolver can help you send your complaints to Staysure. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Here are 8 tips for writing great reviews. Thanks for your feedback. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. These can take up to 7 working days to get to you. You can see if your question is answered in our FAQs below or you can contact us today. - Calling from within the UK: 0333 014 4512 .wslide-caption-text {} Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. We encourage our colleagues to speak up and stand by our values of being genuine and caring. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. The process was quick and easy and Lisa was very pleasant to deal with. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Have a fantastic holiday. Overall experience. Even though you can earn a lot with the bonus, the bonus system is unfair. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Staysure is a good place to work, the training is good. Lack of direction from middle management and above. Thank you for your positive comments regarding our training team. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Thank you. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. (yes - you get penalised financially for helping customers). Thank you for posting your comments. initPublishedFlyoutMenus( Dear David Clark,Thank you for your 5 star review. I was able to buy the policy only by starting afresh with a new email address and not creating an account. _W.storeEuPrivacyPolicyUrl = ""; The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. We use dedicated people and clever technology to safeguard our platform. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out.
staysure customer service
staysure customer service
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