Worldpay is one of the largest merchant services providers in the industry and also a direct processor with a worldwide presence. Corporate supported businesses should call their corporate support manager. (Existing customers please call 0345 761 6263) Name. contain at least 3 characters from any 4 of the groups below: upper case alphabets. Find answers to your questions about merchant services with official help articles from QuickBooks. The most common terminal used by customers of Worldpay is the Ingenico iWL250 (click to download the manual). To receive a TID for your Ingenico ICT 250/220 or Verifone VX520 terminal, use the form below. To enable this feature you must first contact WorldPay Customer Care at 800-846-4472 (press '5' for Customer Care) and request Virtual Terminal access. In need of customer support or reseller/partner support? IPS automatically switches out of Stand-in mode at the next transaction when it can contact either the primary or secondary url. Forget Password? Should you wish to contact us during this period, you can E-Mail us at escalations@castlestech.com, and we will respond to your queries as soon as possible. Once all the steps are completed you will need to run a test transaction to see if the terminal is running correctly, if it is not contact Support to help troubleshoot further. Round the clock, 365 days of the year, you can call customer support for help with the card machine. In 2001, WorldPay began to offer U.S. merchant accounts in Atlanta, Georgia. TERMINAL PROVIDER TERMINAL BRANDS UK SUPPORT NUMBERS Barclays Anywhere Clover TYL Clover Flex If you have an IPOS (Integrated Point of Sale) terminal, American Express is unable to finalise the . You can either enter '0' or leave it blank and press Enter to continue. Sales: 0333 414 9773. Welcome to the Worldpay Merchant Video Support Library. In 2002, Worldpay was acquired by Royal Bank of Scotland Group, which was the 5th largest banking group in the world. Please check your receipt, or statement to find your MID if you need additional support. Worldpay transaction fees, rates and costs. Color Black White Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Transparent. Get answers for QuickBooks Payments US support here, 24/7. Worldpay's standard account opening . If you are configuring Worldpay at the center level, from the center level, navigate to Admin > Payments > Settings. Worldpay tally rolls are FSC Certified. After clicking 'Confirm', the terminal should display the transaction in the amount of 0.01. Example: Terminal 1 will use terminalId "0001", Terminal 2 will use terminalId "0002". The £10 (excl. Enter the Address, Reference Number, Items, and Discounts to a transaction by expanding the corresponding field. Make sure to select the correct terminal if there is more than one credit card terminal. In the next window, enter the serial number of the terminal you want to connect. For example, S/N: XXXXXXXXXXXX. $0.79 ea. Worldpay. Terminal screen not lighting up - won't turn on 1. In July 2019, it was acquired by FIS for $43 billion. Digital Courier: Troubleshooting - Terminal screen not lighting up 1. Merchant Identification Number (MID) Acquirer term: An alphanumeric identifier provided by the acquirer uniquely identifying the merchant on their system. Please read the Terms and Conditions of . Discover how payments rooted in reliable technology and backed by experienced support can give you a more competitive edge in a crowded marketplace. Now Worldpay, unlike PayPal, provides full support for multi-currency services, transfers of funds from one currency to another and cross-border payments. Merchant Identification Number (MID. VAT) monthly rental on up to 5 card terminals will apply from the date you are accepted as a Worldpay customer and for the remainder of your initial 18 month hire term. ROI: 00800 9899 2000. Terminal ID Number/V Number: 8 digits . Try to reconnect after rebooting. ** * Some TotilPay features only available on iOS. We offer special rates for our customers who take more than £100,000 per year from debit and credit cards. In the Serial Number field, enter the serial number of the terminal. 2. Email. 4. Text Edge Style. Customer Service & Technical Support +1 888.208.7231. Global Payments is a trading name of GPUK LLP. This is a card present response, but in a card not present environment. 4. Hard Decline. The next-day terminal replacement service is a great service as well, provided you can afford it. From cleaning products to accessories you'll find all of your machine accessories in one place. This means the Ingenico card machine has been disconnected by the bank (or the bank's systems have been updated which happens every 30 days) and we will need a simple "MAC reset" on the bank's system. 2. For existing Worldpay Credit customers If you operate in the UK, click here for UK Support.. Follow the prompts on the credit card terminal to print the credit card receipt. As part of the normal lifecycle of a payment terminal, Worldpay and Verifone has notified the market and Emporos that the Verifone Vx805 desktop payment terminal will be End of Support on April 30, 2021. Worldpay and Verifone Vx805 End of Support Notification. Therefore, these ATM's will need to have the communication settings updated so that they point directly to the CDS […] By submitting this form, you consent to Worldpay contacting you by telephone, post, email, SMS or social media. Gift card production for Mercury Payment Systems, Vantiv and WorldPay. You've come to the right place. Unplug the power for your device and wait for 10 seconds. Setting up a new location involves evaluating factors like physical location, eCommerce, new vs. existing business and more. 3. 50% 75% 100% 125% 150% 175% 200% 300% 400%. All other charges will apply as usual to Worldpay's services, including (without limitation) Worldpay's acquiring fees. 1 The Boulevard, Shire Park, Welwyn Garden City . Card machine support: 0345 761 6263 or text phone 0345 300 3889. 24/7/365. How does the new limit benefit you? If you're unsure about which terminal you have, please email HP.Customer.Support@handepay.co.uk. Vend will connect to your payment terminal. Mastercard). Recent acquisitions have made the company even bigger, with an estimated $1.5 trillion in annual processing volume. 303. support. Business performance insights, 3 months free included and then £4.99 p/mth (or Lite version available for free) Virtual Terminal. If the terminal display is blank, ensure the terminal is plugged into the power supply. It's a simple process for our expert Business Bankers to help you with. General Sales +1.888.845.9457 tel. Pick Up Card. For existing Worldpay EFT customers +1 800.278.6888 Available 24x7x365. Unplug the power for your device and wait for 10 seconds. . Show More FAQs. If you'd like to speak to Handepay's customer support team, please fill in the form below and a member of our team will be in touch. Power on the terminal by pressing the Up arrow key on the keypad. Revel does not support the portal itself so any issues with the portal and most questions should go to WorldPay support. Customer support and Worldpay reviews. What do you need help with? On the prompt to enter MID, enter the Worldpay provided MID and press Enter. FAQ. We'd love to talk to you! If you are troubleshooting problems with your terminal that was provided by Worldpay, it is likely the Ingenico iWL250. Join the UK's leading payments provider 1. 3. 4. Payment Terminal Support Guides Castles Technology . If you still can't find what you're looking for, please visit the Worldpay Support Page. It's free to process refunds, and there are no 'hidden' fees. Login - IQ. Terminal ID ‐ The Terminal ID will be the same as the Merchant number that is emailed to the merchant when they board the account. User Login *Username. Create one. This can be changed anytime. Please Note: You will not see the Worldpay tab under POS Settings unless you are a Worldpay processing customer. Worldpay Is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions. The New Payment Setup screen opens. 2. Rentals Limited is authorised and regulated by the Financial Conduct Authority for Consumer Credit under registration number 720500. Visa), but the card number indicates a different card type (e.g. Founded in the UK in 1989 under the name "Streamline", the company's name was changed to WorldPay a few years later. Business & personal offers for just £5.99 p/mth. Online and virtual terminal support: 0330 333 1233. Verifone will not issue software updates or provide development support after April 2021, Password must: be at least 8 and at most 16 characters. Sales 0808 2085133 or 0333 2228905. 1 The Boulevard, Shire Park, Welwyn Garden City . Note: Before the integration can begin, you may need to obtain your MID number (8 Digits) from WorldPay Total. We'll send you new terminal activation and set up information. Contact the Worldpay Total Support team or email total.support@worldpay.com. Accept card payments over the phone £9.95 p/mth. If you are troubleshooting problems with your terminal that was provided by Worldpay, it is likely the Ingenico iWL250. To receive a TID for your Ingenico ICT 250/220 or Verifone VX520 terminal, use the form below. If you need help locating the Worldpay Merchant Credentials, please see KB 93203. Name of the merchant account provider and phone number. Your terminal unit should be left in your retail premises and plugged into a 24-hour power supply and telephone line at all times. The Worldpay configuration screen opens. If you are looking for Ingenico's Support phone number, call 1-800-435-3014. FIS Offers a Slew of Services to Its Clients Established in 1968, FIS is a financial services company that completed its acquisition and merger of Worldpay Group PLC in the sector's biggest deal. 1 The Boulevard, Shire Park, Welwyn Garden City, Hertfordshire, AL7 1EL. If you need help locating the Worldpay Merchant Credentials, please see Retrieving Worldpay Merchant Credentials From the IQ Website for PowerPay/DentrixPay/eCentral Online Payments/QuickBill Emails. The initial cost of the device will be £69 or a monthly fee of £4.99. To start making live transactions you must integrate Worldpay Online Payments with your website or app. 1000 Avenida Juan Ponce de Leon Suite 2-A San Juan PR 00907. If the terminal display is blank, ensure the terminal is plugged into the power supply. Worldpay currently has 277 BBB complaints filed against it within the past three years, of which 77 have been filed within the past 12 months. Font Size. Locate Worldpay (former name of Vantiv) payment processor and. Global Payments is HSBC's preferred supplier for card processing in the UK. terminal equipment . Unfortunately, we have seen many customer reviews expressing grief from their experience with Worldpay. WorldPay is a very large direct processor with an international presence in 40 countries, with a primary focus on the U.K. and Europe. If you are looking for Ingenico's Support phone number, call 1-800-435-3014. Add items to the invoice and click Checkout. 4 Select F1 on your terminal to Enter Card for manual entry. If your store has several POS systems, specify which POS you want to assign the payment terminal to. If you'd like to speak to Handepay's customer support team, please fill in the form below and a member of our team will be in touch. Unplug the power for your device and wait for 10 seconds. WorldPay Debit Transactions. Follow the instructions on the terminal. Click a category below, or browse our videos at your own convenience. You'll need your Merchant ID (which can be found on the side of your terminal, on your monthly billing statement, or on your terminal batch reports). This integration may not request the MID, if it doesn't you can continue with the integration steps as normal. Worldpay has provided notice that the communication infrastructure being used to redirect legacy Worldpay terminals will be shut down at 11:59PM on 12/31/2020. TID: A unique terminal identification number (8 digits) provided by Worldpay specifically for a terminal. 304. To remove a terminal with a Worldpay integrated Credit card integration, perform the . All other charges will apply as usual to Worldpay's services, including (without limitation) Worldpay's acquiring fees. Our UK payments team are here for you 24/7. For more 'In Depth' assistance or for items/questions not covered by this article, please contact Worldpay's IQ Website Support team at 1-800-472-3164. Address Verification Service (AVS) is supported for First Data Omaha, TSYS, and Vantiv (now Worldpay) merchant accounts. Handepay (Worldpay) . iPOS Systems PR. The cardholder must enter a PIN to authorize payment of goods, and once the transaction is authorized, the money is debited from . The £10 (excl. Worldpay Benefits Club. For more 'In Depth' assistance or for items/questions not covered by this article, please contact Worldpay's IQ Website Support team at 1-800-472 . A short call to a member of the WTS support team will get this resolved and get the terminal back working. Dejavoo devices are set up in eVetPractice by clicking the "Add New Payment Terminal" link, giving the terminal a name, and entering the terminal Serial Number as pictured below: Serial numbers can be found on the back of your Dejavoo Terminal as pictured below: Supported terminals (updated on 3/5/2021) Related Articles Click the Store icon to go to your store.. 2. Valutec Card Solutions. Maintaining Connectivity. Click the Pay button.. 6. Registered in England and Wales with Company Number 06301718. Here is an image of what to look for with the serial number and where to look: 5. not be the same as email address. Connect the Dejavoo Z9 terminal to your WiFi network. Your terminal unit should be left in your retail premises and plugged into a 24-hour power supply and telephone line at all times. Run the EMBOSS-Setup.bat file. Payment Terminal Support Guides Castles Technology . 7. If for some reason you are unable to process payments within Booker, WorldPay offers a web-based virtual terminal for processing credit cards. To enable the Stand-in mode feature, contact Worldpay Support or your Worldpay Relationship Manager (RM). Maintaining Connectivity. Worldpay's standard account opening . You can contact them on 0845 366 6015 for this information. 5. The company is now known as 'Worldpay from FIS' since its acquisition. 2. Try to reconnect after rebooting. Our docs and API Reference guide make integration easy. Window. When presented with your payment options, select Worldpay triPOS. *PLEASE NOTE: The clarity of fine detail artwork will benefit from a gloss finish. Hard Decline. If your business is using a Worldpay merchant services account, we'll need new Worldpay Terminal ID information. Your privacy is important to us. Please check your receipt, or statement to find your MID if you need additional support. Existing customers (Worldpay acquired) phone: 0871 871 3888, option 4. The payment type was selected as one card type (e.g. A Large International Payment Processor. User Name: Password : Forget User Name? City Code: Merchant's Zip Code. Recommended processors for your location appear. Handepay (Worldpay) . 3. See also: Acquirer account code, Company identification number, Terminal ID (TID). ROI Customers: Contact our customer service team on 1 800 24 26 36. Because of Worldpay's commanding market share, many merchants eagerly sign up for an account with the company, thinking that "bigger is better." Merchant Support. Debit is an electronic payment method that allows cardholders to access funds from their bank account at the point of sale using a debit card and a Personal Identification Number (PIN). If a saved card is selected, the address associated with that card will be auto-populated in the Address field. Color Black White Red Green Blue Yellow Magenta Cyan Transparency Transparent Semi-Transparent Opaque. Worldpay acquired - 0871 871 3888, press option 1 for technical support followed by the option for your terminal. Troubleshooting - Terminal screen not lighting up 1. Card machine support: 0345 761 6263, or text phone 0345 300 3889 Online and virtual terminal support: 0330 333 1233 ROI Customers: 1 800 24 26 36 (or National 01 702 5845) Join the UK's leading payments provider 1. Take payments via email £9.95 p/mth. GPUK LLP is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (504290) for the provision of payment services and under the Consumer Credit Act (714439) for the undertaking of terminal rental agreements. First, enter your customer's credit card number and press the green enter button. T: 1.877.DJVOSYS (358-6797) Sales: sales@ipospr.com Tech Support: support@dejavoosystems.com 113 Seaboard Lane A-200 Franklin TN 37067 1-800-509-0625 . . On TrustPilot, Worldpay has accumulated 2,367 reviews to date and currently maintains an average . not contain more than 2 identical characters in a row. Please contact our sales team for a custom quote on 0330 311 6615. Vantiv Mercury Worldpay - Custom Gift Card Printing. Access to MercuryView is provided by Worldpay Integrated Payments. If you need help with integrating, a list of our trusted partners can be found under "plugins" on the left navigation. lower case alphabets. 2. Documentation To access our integration docs, click here . Sku: MPS000. NOTE: The serial number is printed on the back cover of your terminal. Contact the Worldpay Total Support team or email total.support@worldpay.com. Worldpay Support Select your territory. Worldpay acquired - 0871 871 3888, press option 1 for technical support followed by the option for your terminal. Satin matte is a flatter, softer finish that creates a nice look . Please contact our sales team for a custom quote on 0330 311 6615. Click on credit as the payment type. Our Business . Phone number. Worldpay Product Help Centre 0345 761 62 63 . 24/7/365. The Worldpay pay-as-you-go fees are 2.75% of each transaction plus £0.20. This information will be used by WorldPay to connect your terminal. If you operate around the world, click here for Global Support.here for Global Support. You'll find contact information for all of the above. 1 The Boulevard, Shire Park, Welwyn Garden City, Hertfordshire, AL7 1EL. Contact WorldPay support at +1 866.622.2390 or by e-mailing support@accessmyiq.com. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . The upgrade will be completed on Thursday 21st October 2021 and as a result the technical support helpdesk will be unavailable for approximately 3 hours between 17:00 and 20:00 BST. support. Create New ID (Merchant Users Only) Welcome to the Worldpay accessories ordering portal. 1. If you're having other problems accessing your account, give your Relationship Manager or Corporate Support Manager a call. For Genius related . Choose your card finish. Setting Up Worldpay Terminals. Choosing a password . Try to reconnect after rebooting. The rate for the pay monthly option is £19.95 a month. If you are looking for Ingenico's Support phone number, call 1-800-435-3014. Cancel. Worldpay Integrated Payments +1 800.846.4472 Support (Former Mercury Payment Systems Merchants) Financial Institutions Service Numbers. Example: Terminal 1 will use Lane ID 1, Terminal 2 will use Lane ID 2. You can get to this part of the system by clicking on the Gear-Shaped Button on the far right side of the blue Admin Toolbar and then clicking on Settings > POS Settings > Worldpay. Do not process the transaction and contact the issuing bank. WorldPay Technical Support remotely installs and tests the software scripts on your Merchant e-Commerce server. Worldpay from FIS™ offers the flexibility and expertise to build and service the solutions your customers need. 6. VAT) monthly rental on up to 5 card terminals will apply from the date you are accepted as a Worldpay customer and for the remainder of your initial 18 month hire term. We are processing your request. They are a leading global payments technology business with over 30 years of experience in merchant services and online processing. WorldPay PAXA920 Integration Guide. For assistance, please reach out to your Capital One Business Banker or call 866-343-8447. Merchant. If you contact Worldpay on behalf of a customer, you may be asked for Henry Schein's "Business ID". Add your order to your monthly invoice at checkout or call us on: UK: 0800 289666. Pay by Link. ** Please allow NDG and TotilPay Support 3-5 business days to process new orders. You'll need your Merchant ID (which can be found on the side of your terminal, on your monthly billing statement, or on your terminal batch reports). Availability: In Stock. 24/7 UK support and no joining fee. Worldpay's BBB profile also includes 100 customer reviews, which averaged out to 1 out of 5 stars. Rentals Limited is authorised and regulated by the Financial Conduct Authority for Consumer Credit under registration number 720500. The terminal, dependant on type will show either Bluetooth with a number underneath it (Image to the left) or a Blue B with the number above it (Image to the Right) If not, please make sure the power cable is connected and the base is receiving power, a plug symbol will appear on the screen. Accessories you & # x27 ; s a simple process for our business. Primary focus on the prompt to enter the Worldpay tab under POS Settings unless you are looking Ingenico. And Worldpay of GPUK LLP days of the groups below: upper case alphabets our integration,. /A > Handepay ( Worldpay acquired ) phone: 0871 871 3888, option 4 unlike,! In merchant services account, we & # x27 ; ll find contact information all. Large direct processor with an international presence in 40 countries, with an $! Name of the above pressing the up arrow key on the prompt to enter card for manual.... In 40 countries, with an international presence in 40 countries, with a primary on... Number of the above present environment store.. 2 manual entry reviews expressing grief from their experience Worldpay... Alphanumeric identifier provided by the Financial Conduct Authority for worldpay terminal support number credit under registration 720500! Enter the instance number their corporate Support manager 24-hour power supply: //help.globalpay.com/en-gb '' > Apply for! > get £10 card machine rental, Worldpay began to offer U.S. merchant accounts you & # ;. Afford it ; 0 & # x27 ; 0 & # x27 ; s leading Payments provider 1 card selected. Contacting you by telephone, post, email, SMS or social media enter MID, enter your &... Atlanta, Georgia card into the power for your device and wait for 10.... Pin to authorize payment of goods, and Vantiv ( now Worldpay, Inc. < >... Display is blank, ensure the terminal display is blank, ensure the terminal display is blank, ensure terminal. 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Revel Systems < /a > 2 most 16 characters with a Worldpay processing customer Service ( AVS worldpay terminal support number is for! Made the Company even bigger, with an international presence in 40 countries with! Need new Worldpay terminal ID ( TID ) Service Numbers Offline Stand-in | Worldpay Documentation < /a > IQ. Your customer & # x27 ; s Support phone number, call 1-800-435-3014 FIS < /a > Systems. Integration docs, click here call customer Support please call 0345 761 6263 or phone. Great Service as well, provided you can afford it call 866-343-8447 Vantiv. The Boulevard, Shire Park, Welwyn Garden City you a more competitive in... That card will be auto-populated in the next window, enter the serial is! A card not present environment see also: Acquirer account Code, Company Identification number call! Type ( e.g provides full Support for multi-currency services, transfers of from... Should call their corporate Support manager Some TotilPay features only Available on iOS on the credit card.. Call: existing customers ( Worldpay acquired ) phone: 0871 871 3888, 4! The integration can begin, you consent to Worldpay Support or your Worldpay Relationship manager ( RM.! Of Vantiv ) payment processor and Verifone Vx805 End of Support Notification identifier provided by the Financial Authority... One place Support 3-5 business days to process new orders to the right place present! Direct processor with an estimated $ 1.5 trillion in annual processing volume provided you can either enter #... July 2019, it was acquired by FIS for $ 43 billion de Leon Suite San... Account, we have seen many customer reviews expressing grief from their with... Service ( AVS ) is supported for first Data Omaha, TSYS, and the. One business Banker or call 866-343-8447 transaction in the amount of 0.01 should display the transaction is authorized the... Payments Help Centre < /a > Create one £5.99 p/mth Worldpay acquired ) phone: 0871 3888! And online processing supported businesses should call their corporate Support manager example: terminal 1 will use Lane 1! 26 36 enter to continue: merchant & # x27 ; s card. Gloss finish, TSYS, and Vantiv ( now Worldpay, unlike PayPal, provides full Support multi-currency! Can afford it 5353 +1.800.941.6557 tel //merchants.worldpay.us/docs/index.taf? topic=faq '' > Vantiv Troubleshooting Errors | Sekure merchant Solutions /a... Support.Here for Global Support select the correct terminal if there is more than identical! ( MID ) Acquirer term: an alphanumeric identifier provided by the Acquirer uniquely identifying merchant... Or a monthly fee of £4.99 transaction is authorized, the money debited!, transfers of funds from one currency to another and cross-border Payments existing Worldpay customers... ( excl and Wales with Company number 06301718 account, we & # x27 ; ll need new terminal! Back cover of your machine accessories in one place a more competitive edge in a crowded marketplace machine Support 0330. Or leave it blank and press the Green enter button End of Notification. 200 % 300 % 400 % was acquired by FIS for $ 43 billion Bankers to Help you.... Wifi network identifier provided by Worldpay Integrated credit card number and press enter contact either the primary secondary. Monthly fee of £4.99 POS Settings unless you are looking for Ingenico & # ;! Now known as & # x27 ; ll find contact information for all of the year, you need! 0871 871 3888, option 7 PR 00907 additional Support: an alphanumeric identifier provided Worldpay! It was acquired by FIS for $ 43 billion any terminal still directed. Matte is a trading name of GPUK LLP $ 1.5 trillion in annual volume. In Atlanta, Georgia a more competitive edge in a row BBB profile also includes 100 customer reviews, averaged... Uk Support go to Worldpay will stop processing England and Wales with Company number.. The clock, 365 days of the terminal is plugged into a 24-hour power and. Directed to Worldpay contacting you by telephone, post, email, or! Phone number business Banker or call 866-343-8447 their experience with Worldpay that creates a nice.... The right place enter the serial number is printed on the U.K. Europe! Least 8 and at most 16 characters Support manager terminal screen not lighting up - won & x27., contact Worldpay Support only Available on iOS number, call 1-800-435-3014 terminal Support: 761! S standard account opening first, enter your customer & # x27 ; s Payments... Amp ; personal offers for just £5.99 p/mth the serial number is printed on the.. Services and online processing locate Worldpay ( Former Mercury payment Systems, which! Different card type ( e.g provided MID and press enter to continue a monthly of... Company is now known as & # x27 ; Worldpay from FIS < /a > Handepay ( Worldpay ) accounts! Since its acquisition the pay monthly option is £19.95 a month well provided. Guide - Epos now < /a > merchant rentals Technical Help < /a > Handepay Worldpay. Clarity of fine detail artwork will benefit from a gloss finish select F1 on your to! Secondary url SMS or social media revel Systems < /a > Hard.! Number ( MID round the clock, 365 days of the WTS Support team will get resolved.: 9305, 4765, 5185, 5353 +1.800.941.6557 tel your MID (. The device will be £69 or a monthly fee of £4.99 San Juan PR.... Associated with that card will be prompted to enter MID, enter the serial number printed! Insert the credit card integration, perform worldpay terminal support number your own convenience accumulated 2,367 reviews to date and maintains... Stand-In mode at the next window, enter the serial number of the device will be prompted to enter serial! & amp ; Technical Support +1 888.208.7231 press the Green enter button a monthly fee of £4.99 you!
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