Ability to handle sensitive/confidential information requiring a high level of discretion; analyze problems and suggest solutions Ability to handle multiple projects simultaneously and meet deadlines Ability to maintain composure during demanding circumstance you will need to exercise discretion in both how you handle questions about information they don't have and how you manage your working relationship with co-workers with whom you have a friendly relationship. Discretion in comparison to confidentiality is almost an art form. Manage highly sensitive matters and information with the utmost confidentiality and discretion. 2. Those successful will need to be available for an immediate interview. Maintain employee, customer and vendor confidence and protect operations by exercising discretion when handling sensitive and confidential information. I have excellent communication and interpersonal skills and the ability to use good judgment, tact, and discretion in handling confidential information; easy to adapt to new concepts and handle multiple responsibilities in a stressful situation. Such laws govern the collection, storage and destruction of the sensitive data. You are a key team member close to the leadership team, and you will be privy to sensitive information—from salary ranges to internal conflicts. As well as a level of common sense, good judgement and practice in various situations, the effective use of tact and diplomacy relies on some other key skills, namely: Attentive Listening: You need to be able to listen to not just what is being said but also how it is being said in order to understand, and react appropriately to, others. Ideal Companies: Kaiser Hospitals, Edison, Citrus Valley Hospital, Pomona Valley Hospital, Pasadena . This section will provide you with resources on protecting confidential information, including the receipt and handling of the confidential information of third parties. 6.88 'Sensitive information'is a sub-set of personal information and is given a higher level of protection under the NPPs. Detail the sort of sensitive information you had access to. Ability to handle sensitive and confidential situations with discretion, tact and diplomacy Outstanding time management/prioritization skills and solid judgment Self-motivated, innovative, hard-working individual, who can handle changing priorities and multiple tasks The security and confidentiality of confidential information should be of the utmost importance to a company. What . 5. Our mission is to be the most . Responsive and reliable. Regardless of the job you apply for and what the hiring company is, providing good answers to confidentiality-related questions can have a direct impact on your chances of being hired for the respective open position. The IPPs do not refer to sensitive information and agencies are required to handle all information, including sensitive information, in accordance with the IPPs. Ability to handle confidential and sensitive information with integrity and discretion; Excellent relationship management skills and the ability to working with various stakeholders (both internally and externally) at all organizational levels; Must have strong communication skills both oral and written Preferred Qualifications: Technology Requirements: Confidentiality and discretion are key skills for a secretary. Speed and efficiency c. Cheerfulness and good humor d. Tact and discretion. If you feel like you are up to the challenge and would like more information please apply. Strong PC Skills with Word, Excel and Microsoft Office products. Handling confidential and commercially sensitive information We ensure that any confidential or commercially sensitive information we hold in our IT systems is secure. Maintain ability to handle job stress and . It's always a good start to make your approach to confidential information clear from the outset when you bring new employees, contractors, service providers, suppliers or customers on board. Know the legal requirements for handling sensitive information. Must possess strong written and oral communication skills. Ability to handle confidential information with discretion and professionalism; Ability to exhibit a professional, positive attitude and work ethic; Ability to show empathy and be nonjudgmental toward distressed individuals; Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and . The aim of this initiative will be to call every person diagnosed with COVID-19, establish all contacts of this person, and proceed to call and . You can get one or two question that refer to your ability of keeping sensitive information private in any interview, ranging from secretary and security guard, to programmer, CFO, or school principal. Additional information: Civil Service Commission. How do you resolve conflicts within the workplace? There are a number of legal statutes that might affect how your company needs to treat sensitive data. Handle private documents carefully. Method 1Method 1 of 3:Protecting Confidential Information Download Article. How was the information stored and destroyed? Ohio Contact Tracer Overview: PCG will hire and train a team of staff working remotely to support the Ohio Department of Health and Local Health Departments (LHDs) to perform COVID-19 contact tracing and case investigation in communities across Ohio. 2. 12. Commitment to providing quality information promptly. If you need to dispose of sensitive documents, then be sure to shred them or use a confidential waste bin. There's really no way for recruiters to determine how much importance you would place on data privacy standards and measures other than to ask behavioral and situational interview questions concerning your experiences, work ethics and respect for rules . Explain the role of confidentiality in your work. Passwords containing lower case and upper case letters, numbers, and special characters are the hardest to break. Responsibilities: • Greet and welcome external visitors to our office • Point of . Ability to show empathy to distressed individuals; Excellent organizational and communication skills; Ability to speak, read, and write English; Critical thinking and sound judgment required; Ability to handle confidential information with discretion and professionalism; Proficiency with computers . You would start with a legally binding contract, but it's always a good idea to include a "confidentiality clause". Experience and ability to handle confidential and sensitive information Oxford Physical Therapy Centers offers a competitive salary including monthly bonus potential, increased hourly rate based on quarterly incentive pay program, a comprehensive benefits package, con ed benefits, and a 401K matching program. Write and edit emails, draft agendas/memos, and prepare communications on behalf of the CofS. . "I have a very high level of professionalism and am often commended on my ability to keep sensitive information safe . Second, preventing disclosure of sensitive information can be done by applying discretion. Tests conflict resolution skills. Confidential information may contain corporate records including guarded formulas for competitive products and services, and as stated in Business Management Daily, individual personal details such as health records, application details and financial histories. While appearing for a particular job the candidate should expect such questions and they should be able to answer them with full politeness and also without getting offended.. Often it happens that the person conducting the interview asks some personal details about the . In the person spec you get things like: "ability to be discrete and maintain confidentiality". About The Pill Club The Pill Club is making women's healthcare more accessible and affordable by creating a simple, personal and convenient patient experience. Interview Questions About Confidentiality for Administrative Assistants. 1. Following are 5 ways one can manage such confidential information : 1. We partner with our customers to push the boundaries of what's possible—together. Interviewers may start out by asking more general questions about the kinds of confidential information with which you have dealt, and answering in this manner tells him that information, but also provides some specific details on your knowledge of confidentiality. Being discreet is an invaluable trait, as many admins are privy to sensitive information—from who's being let go to upcoming budget projections. JOB . Because patients can be susceptible to germs and sensitive to strong odors, health care workers must be diligent about . Depending on the type of information you're handling, you may need to adhere to Global, Central or State laws from time to time. Rachelle Enns wrote: "I handle all my paperwork and information confidentially. Describe a time when you had to maintain discretion and did so successfully. At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. Email: csc@gov.mb.ca. An aspect of this asks for a discussion of the legal and ethical issues for the administrative professional in relation to confidentiality, discretion and judgement . Contacts frequently contain confidential/sensitive information necessitating discretion at all times; Strong written, verbal and interpersonal communication skills required for phone, face-to-face, documents, presentations and email interactions. Explain how you made sure the information was kept confidential. Demonstrates organizational ability. 2. Detail the sort of sensitive information you had access to. How did you do this? We also ensure that our employees, non-executive board members, committee members and third parties providing services to us handle confidential and commercially sensitive . Maintaining confidentiality is an essential duty of an administrative assistant. Confidentiality, and the ability to keep information secret when necessary, are important under a wide range of circumstances. Other duties as assigned; MINISTERIAL DUTIES. Remain aware of where the materials are and who can access them. Second or multiple languages a plus (especially Spanish, Portuguese, French, Haitian-Creole, Mandarin, Cantonese, Bengali). You will be responsible for the development of internal and external content including technical documentation, memos, briefings, whitepapers, and presentations. medical histories, competitive data and salary information.) By having new employees sign an Employment Contract with a confidentiality clause, they legally agree to keep confidential company information private. A willingness to learn and identify opportunities to improve systems and processes. Draft letters and ensure that briefing materials are ready in a timely manner. How do you ensure that your daily tasks are completed efficiently and effectively? 3 Ways Employers Can Protect Confidentiality in the WorkplaceUse Employment Contracts with Confidentiality Clauses. It is necessary to protect such sensitive information to avoid the embarrassment . by the law to protect their clients by maintaining confidentiality. Knowing effective ways to answer all interview questions about confidentiality can improve your odds of having a successful interview. Confidential and sensitive information should always be password-protected. "ability to deal with senior people with tact and diplomacy". Don't leave private documents unattended, whether you're a nurse, lawyer, or an employee handling your company's confidential material. The IPPs do not refer to sensitive information and agencies are required to handle all information, including sensitive information, in accordance with the IPPs. Conserve the Executive's time by reading, researching, collecting, and analyzing information in advance of planned executive meetings. As an Employee of Lakewood Church, you are a part of an over 60-year legacy of faith. Ability to speak, read, and write English. Ability to deal with sensitive information with discretion and to maintain confidentiality. You will part of a very fast-paced team, entrusted to a . Excellent organizational and communication skills. Ability to work independently. Eth Lloyd's real-life example explains confidentiality, discretion and judgement One portion of the Business Administration qualifications in New Zealand focuses on demonstrating knowledge of management administrative services. TDD/TTY: 204-945-1437. Sep 9, 2011. Method 1Method 1 of 3:Protecting Confidential Information Download Article. Executive Writer As the Executive Writer, you will have a strong sense of ownership, bias for action, and be able to work accurately when under pressure to meet tight deadlines. These statutes can impact everyone from the company directors to front-line employees, so make sure everyone is in compliance. 3-6 years prior work experience in professional environment. Begin your answer by explaining how you expect to interact with confidential information in your role. #1. 6.88 'Sensitive information'is a sub-set of personal information and is given a higher level of protection under the NPPs. Evidences an ability to handle confidential/sensitive information. Important Note 9. Demonstrated ability to manage multiple priorities/tasks. When you answer this question be sure to talk about how great you are with confidential and sensitive matters. 3. Remain aware of where the materials are and who can access them. [7] Handle sensitive, confidential information and assignments with tact, discretion, and diplomacy; Participate in the development and execution of Kidslife Events and Team Meetings. Tact encompasses many things, including emotional intelligence , respect, discretion, self-awareness , thoughtfulness, compassion, subtlety, honesty, diplomacy, and courtesy. Sense of Discretion. Confidentiality in the workplace means keeping sensitive business and personnel matters private (e.g. I am applying for PA / EA jobs. How did you do this? A number of occupations require strict confidentiality in handling records, investigations, counseling, proprietary data and trade secrets. Confidentiality and loyalty go hand in hand. Receptionist / Administrative Assistant Resume Examples & Samples. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. Ethical: Candidates with strong judgmental skills are able to determine what information is classified and who should have access to confidential data. In addition to personnel data and health records, there are many other sensitive matters requiring discretion, such as pending lawsuits against the company, proposed mergers, sales strategies . • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response • Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment My job is to safeguard the information that I'm managing and preparing for cases." Rachelle Enns wrote: "My experience as a court clerk has given me a great deal of experience in handling confidential information. Disclosing Sensitive Information. To handle this kind of information effectively, you'll need a keen sense of discretion and the ability to maintain confidentiality. Furthermore, I have demonstrated my ability to maintain confidentiality and to exercise tact, discretion, initiative and sound judgment through various roles throughout my career from security management to information services, involving all aspects of people and program management with a strong community focus. Ability to handle confidential information with discretion and professionalism. Select one: a. Patience and calmness b. Use sound statistical control techniques Properly control the release of proprietary information Respect confidential information Maintain complete confidentiality . PHR or SHRM-CP a plus. Exceptional follow-up and follow-through skills. Headquartered in Dallas, Texas Capital . People with social . Excellent attention to detail, with the ability to maintain a high level of accuracy. 20 Expect secretarial interview questions that explore your ability to handle confidential information. The principles recommended for handling sensitive information, and their extension to agencies, . Explain how you made sure the information was kept confidential. Having the tact and discretion to handle . Confidentiality interview is an important yet most personal thing of the employee and focus should be made on such things. Handle private documents carefully. To finish, the non-disclosure clause in many contracts is used as an ultimate protective measure. • Ability to quickly learn Microsoft Office and various software programs • Tremendously high attention to detail • Ability to work both independently and collaboratively • Use discretion in handling confidential and sensitive information and situations • High level of integrity • Motivated self-starter and creative problem solver . It allows you to give difficult feedback, communicate sensitive information, and say the right thing to preserve a relationship. Knowledge of the existing and upcoming regulations. 3. . 20 Customer Service High level commitment to provision of consistently high standards of client service and ability to liaise and communicate effectively with a range of stakeholders. Ability to work both independently and as a team player. Handle confidential, sensitive, and nonroutine information and matters with discretion, confidentiality, and integrity. In addition this position will serve as office manager in our New York City office. Don't leave private documents unattended, whether you're a nurse, lawyer, or an employee handling your company's confidential material. Ability to maintain a professional demeanor under pressure. d. . IllinoisJobLink.com is a web-based job-matching and labor market information system. Answer with the types of information to which you had access in previous positions and how you kept information confidential. Ability to handle sensitive and confidential information with absolute discretion; Strong facilitation & presentation skills, budgeting, and planning skills; Flexibility to work occasional nights and weekends to meet deadlines, if needed. How was the information stored and destroyed? Critical thinking and sound judgment required. Now, I can do these things and have done in the past but I am struggling with articulating this on an application form. Professional: Employees who stay away from office gossips and respect co-workers' privacy are more likely to handle confidential data with care. Conclusion, final ideas. Ability to communicate effectively (written, oral, and spoken) in English. - A high emotional intelligence and ability to build relationships easily - Total discretion whilst working with incredibly confidential and sensitive information. Ability to handle confidential issues and information with discretion. For Your Eyes Only: Confidentiality Tips for Executive Assistants. Effectively handle information overload . What . Expect secretarial interview questions that explore your ability to handle confidential information. Use the final sentence in your first paragraph to let the reader know that you'd appreciate confidential handling of your application materials to the extent possible. How do you handle confidentiality in the workplace? As an executive assistant, you are an extension of your executive in all that you do. Confidentiality and discretion are key skills for a secretary. Able to handle sensitive and confidential information with discretion Foreign language proficiency is added advantage Within the Office of the Child Advocate (OCA), to serve as a confidential assistant to the Child Advocate and staff of the OCA in their capacity to protect the legal, civil and special rights of all children and youth in State care 4. 1. Discussing the types of confidential information you may encounter and how confidentiality affects your work shows employers that you understand the job's core responsibilities. A patient notifies you that their insurance claim . Explain a situation in which you needed to maintain discretion and did so successfully. 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