This information must be sent via email and give Wisecars the relevant details of the incident. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. If you choose to pay for the service using a credit card, your credit card details are not stored by us. 2023 Wisecars. It was very easy to make reservation and booked a rental car in a few minutes. Amendments can only be made up to 48 hours before the pick-up time. Only when all documents are present and severe negligence can be excluded, a refund will be processed. All rights reserved. If you have any questions, please feel free to contact us. In that case, please contact your bank for additional details. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. My trip to NZ had to be cancelled due to the cyclone that hit the area. they are untrustworthy. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Wisecars believes in protecting your privacy. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Please read carefully the terms of the Car Rental Agreement before signing it. You will find the telephone number in the Car Rental Agreement. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. One of our helpful agents will be in contact with you to address the request. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Please note that all additional drivers must also show a valid driving licence at pick-up. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Thank you guys for that excellence!!! Use small print to hide from truth. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Here are 8 tips for writing great reviews. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. This information must be sent via email and give Wisecars the relevant details of the incident. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. I refused to pay and they refused to refund me my $535 back. Read more from https://www.wisecars.com/en-us/reviews. Please note, we only delete personal data on the request of the individual. In all these cases, you will receive no refund of the money you have paid. Verification can help ensure real people write reviews about real companies. It is highly recommended to call the police even for the smallest of damages. Manage Bookings Online - Wisecars - Wisecars They were cheap but the quality of the car was the worst I have ever seen on a used car. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Wisecars does not own or operate any Car Rental Companies. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. What's Wisecars' cancellation policy? The use of our website signifies your acceptance of these Terms of Service. 12 Wisecars Discount Codes, Promo Codes - Mar 2023 Trustpilot is assessing this review in accordance with our flagging process. Excess Protection covers up to USD 1000 of your excess. Wisecars is an online vehicle rental broker. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Please keep in mind that inclusions may differ between car rental companies. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Re: Wisecars car rentals. provided by the customer's credit card company. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". The rules that apply to the main driver also apply to any additional drivers. If you require additional drivers, please include them in your booking request. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. This one doesn't really need an explanation. Save. Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor Even a basic insurance. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. You can amend your booking information or cancel your booking in a few simple steps. Replies to negative reviews in < 24 hours. Wisecars does not own any physical locations or offices. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Mr. Mateusz. He explained to me patiently and clearly. All rights reserved. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Please read the following to know what is included/excluded in our coverage offers. I attempted to rent a car from them for a few days for $535. We at Wisecars put together a list of the most important information travelers often miss. All related documentation must be kept if an insurance claim is submitted. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Expired or provisional licences will not be accepted. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. Read Customer Service Reviews of www.wisecars.com - Trustpilot In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. 2023 Wisecars. Manage Bookings Online - Wisecars - Wisecars One of our helpful agents will be in contact with you to address the request. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. We offer a price comparison of major and independent car rental suppliers around the world! In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Special price and hope that it will be the same at location. Please keep in mind that any changes that you make to your booking will probably change the rental price. ONWise users may obtain an online cancellation quote through our contract administration platform. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars is not liable for services or bookings not full-filled due to force majeure. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. We can accept no further responsibility when there is no out-of-hours service available. That should not even be separate. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. %title% %offer% Tbb. If you do not agree with any part of them, you must not proceed with your booking. This is the second time we have booked with Wisecars and had amazing service. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Great service! If you are late for your pick-up, you could lose your car. Yes. You can upgrade your car before you start your trip. It is a huge scam. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Free cancellation up to 48hrs before trip. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Company Terms of Service - Wisecars Wisecars Reviews We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. We do not delete personal data on the request of a third party. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. If you do not agree with any part of them, you must not proceed with your booking. Terms of Service - Wisecars At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Wisecars is an online vehicle rental broker. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Wisecars does not own or operate any Car Rental Companies. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Cancellation Protection can be purchased only at the time of booking and is not refundable. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher).
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