Installing Logitech's drivers has had no effect. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. If it happens with several mice and several USB interfaces, that leaves software. Several affected users have reported that the random mouse disconnects stopped after they installed all Windows 10 pending updates. im not sure if i have misread anything, but i am the OP of the post! I don't mind uninstalling synapse for peripherals, except for krakens - I just love the bass boost.. that's the only one feature that keeps me staying with synapse.. I tried all other answers in this question, but none of them worked. Okay. Things I have tried to fix this Different USB ports (wasn't expecting this to do anything anyway as they do it simultaneously) Uninstalling the Drivers Bios Update Obviously unscrew, and take the mouse apart (be gentle as there are cables inside attached to the "4 walls" of the mouse (scroll wheel/clicker area, and the 12 side buttons ). This lasted for about 3 weeks when last night the mouse disconnected again. If the disconnects are still happening, its clear that the issue is not isolated on Windows 10 and is not related to the mouse drivers. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup, USB mouse connecting and disconnecting randomly. Razor Blade 15, Raptor 27 Monitor, Nommo Speakers, chroma stand,thunderbolt 4 chroma dock. How To Fix If Keyboard Keeps Disconnecting? My whole probkem and 2 months of battle came down to a issue in the cable - it all makes sense. I tracked down a replacement cable (PRIME HAD IT! To subscribe to this RSS feed, copy and paste this URL into your RSS reader. If you disable on chip the keyboard and mouse are forced to enabled (according to manual) this would seem to imply the enabled setting allows access to other USB devices outside of windows (like boot from USB). I don't have any other OS's installed however this DID happen when I was running vista 64 bit (the problem followed after I formatted and switched to windows 7 64-bit. Steps To Fix Mouse Keeps Disconnecting Problem Check on the USB Suspend Check on USB Selective Suspend and Disable it Reinstall the Mouse driver from your Manufactures Website Follow the below steps to Uninstall and reinstall the driver Install the Leftover Windows Update Ultimate Solution: System Restore and you are GOLDEN. Some users are suggesting that the issue started to occur after they installed a pending Windows 10 update. i have the razer viper 8kz for about a month now i have the same issue when lifted it turns off when i plug it in sometime it doesnt even work sometimes it works for 15 seconds what can i do to fix this . This was a break in the cable. Periodical attemtps to remove the dupe are discarded after re-detecting the mouse attached to the controller. Supposedly this can be caused by registry corruption: This issue can occur when the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. It could happen once or multiple times at seemingly random times. Press J to jump to the feed. I tuned off power saving in Razer Synapse. In addition to uninstalling the device itself, you can uninstall all the USB root hubs on your machine, and they will be reinstalled after a reboot, as recommended in this HP article USB devices are detected by Windows but are not working properly: I dug into "Mice and other pointing devices", found the mouse, and selected "Uninstall device" from the right-click menu. Relation between transaction data and transaction id. (I would recomend reading on as i was thorough with my process, but if you want the fix, skip down to "solution"), Okay so, first i tried the usual suggestions in forums/searches etc. I feel ya. No luck. How has this not been fixed yet or they havnt sadi anything about it wtf. Typically, I would start with a minimum system setup to rule out the variables (1 CPU, 1 CPU Fan, 1 DIMM, 1 Video Card, 1 Hard Drive, 1 Power Supply, etc.). Please try again in a few minutes. Does this happen with a clean install of your current OS? Heres a quick guide on how to do this: Note: Keep in mind that once you go past this step, all changes that you made since the restore point was saved will be lost once the procedure is complete. I am in the UK. Recently it has started happening with my keyboard (simple Logitech one) However, it mostly affects my mouse (Logitech mx518) and another mouse (also a Logitech gaming mouse). this worked absolutely perfectly, meaning the problem was with my Naga, either the mouse itself or software (Kind of luck?? Razer DeathAdder Keeps disconnecting My DeathAdder Chroma will keep disconnecting when playing games, or even during regular desktop use. New comments cannot be posted and votes cannot be cast. This works in most cases, where the issue is originated due to a system corruption. A more elegant way to disable USB suspend is to do it from the Power Options menu. Its obvious, but please unplug your mouse from the usb. Uninstall all razer devices in device manager. My laptop is generally charged by the chroma dock. And again sorry if this isnt the section to post in, if it can be moved great, and again, please feel free to copy and paste to any releveant subreddits/non reddit forums. What is the correct price class for a decent mouse? And changing ports would help for 10-60 minutes. I have disconnected all USB devices except for my keyboard and mouse and the problem still occurs. From the manual I cant tell for sure what the setting on this motherboard means. Several affected users in which this scenario was applicable have managed to resolve the issue by performing a system restore., restoring the machine to a healthy state where the registry wasnt corrupted. You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. It completely ignores my windows power settings. Thanks so much! Sometimes the cursor stopped working but the LED of my mouse, keyboard and headphones are still working, but then always a few seconds later all of my USB devices disconnects all together for a short while before reconnecting again. Nothing else seems to reconnect like this, my USB keyboard has never once cut out like the mouse does and neither have any of the other devices I have connected (webcam, USB hub, various devices sometimes connected through USB cables, and IR receiver for windows Media Center remote). Software and Firmware Updates for Razer Peripherals Check if keyboard/mouse is disconnected when Synapse is turned on. Selective suspensions is a useful feature to have enabled (especially if you want to conserve power), but its known to cause disconnection issues with peripherals. Some way to test if my mouse is malfunctioning other than the obvious ? Control Panel > Device Manager > then pick the devices this applies to all your hardware. If this scenario is applicable to your current situation, try disconnecting your custom cooling solution and see if the random disconnects are stopping. 3) disabling the computer to turn off device to save power under "Device Manager Universal Serial Bus controllers". My mouse frequently loses connection, what can I do? Heres what you need to do: If youre still encountering random mouse disconnects even after disabling USB suspend, move down to the next method below. (gently pry them with a fingernail or other object, they take a small amount of work but they do no tear if you are carful - set these face up to one side and you can reattach with existing glue and make it look untampered with!! How can we prove that the supernatural or paranormal doesn't exist? Learn more about Stack Overflow the company, and our products. I made sure that all USB power settings are set correctly. The cable cost me around 7 which is a perfectly acceptable amount considering its a 80 replacement for similar products. If it is already directly plugged into the computer, try a different USB port. I have no idea how I'd go about ruling out the motherboard power rails since i don't have an oscilloscope or any multimeters or anything like that. Windows Bluetooth Power Management already handles power saving. Plug the keyboard/mouse directly to the computer and not on a USB hub. For PC, we recommend using the USB ports at the back of the PC. The manual is not clear on the meaning, however, I did have a system that when legacy (1.1 & 2) was enabled, USB devices would disconnect. I proceded to "isolate" 4inch/100mm segments of the cable sarting at the plug end (To isolate, i placed firm pressure on the 4inch mark so the cable leading to the mouse wouldnt move but i could wiggle the plug end freely), I did this along the whole lenght of the cable, and guess what? Sadly, "became less severe" is not a solution. It was not possible to disable Razer BlackWidow keyboard lightning when PC was locked or screens were disabled due to inactivity. Save your changes with an OK . Also like OP, the motherboard lighting is also affected. -Razer support would tell you to reinstall Synapse, or update the firmware, but you can't, and it wouldn't do any good anyway. Uninstall synapse 3. How does it behave after a clean boot? Thread. In this video, the RGB Headset stand LEDs stop functioning correctly at the same time the keyboard has issues, but the Goliathus mousepad seems to keep working fine. Reinstalling Razer Synapse Disabling USB selective suspend in power options Turning off disabling the devices to save power in Device Manager My computer specs: MB: ASRock AB350 Pro4 CPU: Ryzen 5. Latest one I've got is described with number 1803. From what you describe, nothing immediately comes to mind what the cause of the issue you are observing might be. How to Fix Mouse Randomly Disconnecting and Reconnecting on Windows 10. Do your keyboard and mouse/mice always work on a another system? All my Razer devices will randomly disconnect and reconnect so that they're basically unusable. Ok two options one is as in the pic the other is Google up the mice manufacturers site and find the driver for that model mouse in your case the HP site if you have a different brand then that but try the Control panel update first. I haven't tried my mouse on a different system however I did try a different mouse on this system and that one messed up as well. Troubleshooting In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Down below, youll find a collection of methods that other users in a similar situation have successfully used to fix the random mouse disconnects. Start using your mouse normally and see if the issue is still occurring. Sort them by vendor ID, select everything related to that product, right click, and uninstall them all. If you have recently updated Windows, please check if you have the 1809 update installed. Hi, I got the exact same issue just yesterday. Why is my USB mouse disconnecting and reconnecting randomly and often? Logitech mouse and kb (mx mater 3 and craft keyboard with wireless USB adapter). Razer support only in the pinned post. Method 1: Turn off Power-Saving Option Method 2: Reinstall Universal Serial Bus Controller Driver Method 3: Run the Hardware Troubleshooter Method 4: Update Windows Firmware Bottom Line If any USB device connected to your computer does not work properly, you may need to manually install the driver. Its possible that after a Windows update, your OS installed the wrong driver version, which ends up creating disconnection issues. Since another mouse also fails, then I would inspect the motherboard, specifically around the USB connector and South Bridge chip to see if there is any discoloration, missing componoents, or anything that looks different from the rest of the board. The best answers are voted up and rise to the top, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Several users reports seem to suggest that the issue can also be caused by Registry corruption. edit : I have found it is the mouse's issue, I've changed my mouse to G250. So if you have several of those mentioned entries, how do you know which is the one causing the problem? My Naga has been having this disconnect issue where when I'm playing a game, the mouse randomly disconnects but then reconnects back (it makes that new hardware found sound). Without the software, my mouse works like a charm. I hope this can help at least one person reading. If you want to remain as efficient as possible, we advise you to follow the methods in the order that they are presented since they are ordered by efficiency and severity. Does it still happen or I should take my Razer mouse out of wardrobe now? If the same random disconnects are still persisting even after youve ensured that the latest driver version is installed correctly, move down to the next method below. How Long Do Logitech Mice Last? We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular problem. it only has this with my pc and not with another pc or my laptop. It seems to be working for my most recent experience with this problem. @JesseNewman19 I eventually developed a problem where all the USB ports would be yellow warnings after booting, and I wrote a script to disable and enable them all on boot to keep them working, and then eventually got a new computer :D. Yeah, if you haven't yet, it would be good idea to swap the mouse with another computer and make sure it's not the mouse itself.
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