Poshmark customer service sucks. I was a top seller, with over 333,000 followers. Poshmark did not respond further. 1% of Poshers (being generous) are knowledgeable enough to authenticate anything. What a joke! 278k plus shares as of now, no robots or helpers. Oh wow! This is how Im making a living now and its drowning. I live in NYC so I have plenty of consignment and resale stores at my disposal. Hilary, I am so sorry this has been your experience as a seller. ago. Thanks for the insight! Lowest Listing Price The lowest price youve ever listed the item. Give a child a chance to own his or her first pair of nike, ugg boots, Etc. She even supposedly sent them video proof. I looked on line and its illegal for a minor to do this and them not do nothing. You MUST state this in your ebay description or else the wrist band is useless. After a week, Poshmark came back to my daughter and told they had cancelled the transaction,the reason, not that it was not authentic but rather they were unable to authenticate it? 1. Get the badge! Idk why theyre not even bothering to look into this but it really upsets me, especially since theyre making money off of me. Again, this is exactly why I left Poshmark. It was just a $6 boys shirt. Again I contact poshmark no response. It doesnt take much to get SU status at all. You will have to either spend a ton in ads or have one heck of a social media following already built if you want to get real traffic. If this company ever goes public Im buying stock! , The entire interaction was so crazy to me and i looked in her closet and saw she had the same brand marked up so i figure she was just mad I had the same type / brands she was trying to make money on ?? Whats really unfortunate about these subreddits is that theres no option for a critical discussion that cuts to the heart of the matter, which is that Poshmark is a really poorly run business. Just curious if it was zipped up on the photo how someone could claim the zipper didnt work. Hi Ann, im just a posher on this thread not the one who wrote the article. NWT. Go to your closet page and share an item to your followers. But when I found myself blocking people all day long, I just stopped accepting offers period. Listing something as EUC, followed by no other description than the color, tells me absolutely nothing about the actual item. He emailed posh asking them what criteria do they look for that constitutes a fake? This is what it means for you: Love or List Challenge (LLC)The Love or List Challenge is a perfect time to list and score hourly prizes. I always go into the Post office and get a receipt, then I have proof of shipment. Ive heard of people not getting backed by Posh but so far so good! And I was also trying to express that dealing with problem customers isnt just a Poshmark thing. Remember it all probably started because youd rather have the cash than just donate it, so consider it a bonus. If they dont like it or it doesnt fit, etc, I will gladly buy it back at the same price plus I will reimburse shipping. Posh PartiesPosh Parties are real-time virtual shopping events where users can meet up in the Poshmark app to shop, share, and sell listings. These scammers really make you lose faith in humanity! I came across a pair of boots I liked, not quite combat boots, lets call them Combat Lite. Essentially, there are many Sellers that may have 1,000 listed items to Sell, yet lacks any real intention of Selling many of the listed items. So after 6mo and deleting my account, I broke and opened a new closet, this time I was going to be more vigilant. Thank you for the post. Thank you. I have never in my entire life of purchasing on line seen how lazy Poshmark sellers are. Its going to be a big job moving my 250 items from Poshmark to other platform but I cant wait. Not sure how many will understand that silly you tube reference. talk about a time suck! You earned it. wonder why they arent selling, or think people are low balling them. I believe I went googling just to find these experiences because Im doubting going on any further, What I found as so far is lowballer cheap skates. To put a Vacation Hold on your closet, simply go to your Account tab, select My Seller Tools, and tap Vacation Hold, where youll be able to choose your start and end dates. An interesting fact that my friends have pointed out to me regarding Posh (which is why they will never sell or buy from them): Chances of wanting several items from one closet is rare. One girl told me Im still active & have made a few really good friends, but some things just kill me! even though I like /love a lot of the clothes on Posh I think a lot of people didnt take it seriously enough. If the buyer doesnt like what they got, they return it to Tradesy and Tradesy resells it, so there is a lot more seller protection there. posh is crap. The unfortunate story is- now I have a ripped handbag and it was smashed into a small package which also ruined the shape. Its been way more time and pain in the rear then what I have gotten back. They always said work it out with the buyer. The first thing I did when I received the top back was check the zipper. Omg! As far as the creepos, I was contacted by people who wanted me to sell them off site and kept contacting me and once I block them they created another account so that they could ask me suspect questions about another item and so thats one of the problems with these stalker-ish mentally unstable type of people. Buyer asked NO questions, asked for NO additional photos, did no offers, took forever to get for some reason and then opened a case. I looked for weeks and saved for weeks because Im a waitress with 2 kids so I dont have 500 dollars to just throw around. Even ebay did a better job. That should keep you in good standing with Poshmark, and give your items the attention they deserve. I had a lot of my Poshmark items listed on eBay as well, and my Shopify store had an import from eBay function, which made it easier. So,I had weigh loss surgery in 2013,which worked out wonderful except for the fact of always having fine hair,I lost a lot more. Its insane, now that they have grown there needs to be rules for top rated sellers. Try it out and let me know how it works for you! I feel like Poshmark has become either for high-end $1000+ handbags or for cheap stock picture things from China that in real life is usually NOTHING like the picture AND has f** up sizes. I emailed Poshmark Support and asked the question but havent heard back from them yet but I dont see how they can make a seller make them an exclusive. As a buyer of poshmark I found that items I bought werent quite as described every time I purchased 3 x I figured hey thats what you get for buying on line but this last one was a doosey! I am a little less freaked out. Great minds! That is now my priority instead of Poshing. So Im out $50 an a dress I cant resell as new an havent reposted due to the snag in the dress !!! Heres the thing IT WAS NOT DAMAGED. It was in perfect condition. Im slowly building a following and directing traffic to my ShopStylaphile.com through my blog and my social media sites. The worst for me was selling an amazing dress at a very low price just to get something out the door, packing it carefully and attractively, shipping next day only to receive a needs work rating two weeks later for no apparent reason. There are plenty more who are willing to pay a fair price! Best wishes to you all, and thanks for listing great items. Which all of hers were, so my listing was valid. If you have any advice about what direction i should go please let me know. I asked poshmark to take a look at them, and protect their sellers more. has a hole in it, a stain and a large pick. I think its around $50 for a booth rental on weekends and like $250 for an enclosure for the month but its been a while since I have been out there so prices might have changed. The bag is 100% authentic and I have a receipt. Selling On websites has outlived its purpose in my life. I have 5 pairs of Miss Me Jeans and 2 miss me shorts Im trying to sell that it. ROFL! Im glad I found this post. Too bad too because I loved shopping on there and there were some truly great sellers with fun wrapping & thank you notes- but Posh wont get a penny more from me. I left feedback for the seller and gave her a 3-star rating. Its definitely time consuming. I find I couldnt make a profit on a lot of items due to the item being $20 $30 dollar items and then if you add the $ 6.79 the buyer is now paying almost $30 $ 40 dollars for a $20 dollar item or rather not because they wont. Posh always binds w the buyer usually. I bought a pair of shoes. I have 73k followers and Im a Suggested User. Wow thats horrible! Im still selling on the site, although Poshmark fees are extremely high. Im going to give all my remaining active closet to good homes at the end of this week. If it didnt fit, I would just sell it on Poshmark. Then she goes as far as posting a picture of my profile and some police report she claims to have filed. I am resigned to having a ding on my account so I just told her to contact Posh as I have no access to her payment and they are holding it. It would be a pain, it after the three days of inspection you could just delete the video. After the parties are over, check out the different trends within each party to shop for curated selections of items shared to that party. Ha! and within minutes the items had offers and instant sales. The sellers on there have a much higher chance of actually shipping my stuff. I appreciate your ideas and will look into it, This has helped me process what I want to do as a reseller since everyones posts have been helpful since I started selling PM in Jan 2017. So she then attacks my page commenting on every listing calling me a scammer posting my address for all to see. Apparently it doesnt have a YKK zipper and she says thats what makes it fake (keep in mind at first she gave me a couple other reasons before the zipper) and doesnt understand that they use different brands and finding that info is very easy! Being spending hours listing sharing following to make $2.05. Not sure if this has been mentioned, but Ive had some freaky good success on Tradesy with my purses/wallets. I do have a question though with you being so successful with the site; It does seem that to be successful on the site you have to sell mostly name brand, so where do ppl find these name brand items for low enough prices to mark them up high enough to make a profit? I think most people do that. I think poshmark wants you to do all the work, and after sharing, it seems no one even sees it. I see that I have active offers, but I dont know how to accept them and how do I get paid? Head to our complete guide to Posh Stories to learn more. Hi! Diana, I joined last October in search of something to purchase. If I have all 5 star reviews the past 4 years and someone complains that should be looked at. i will be for now on or only going to sell locally and hand it off in person! She was ticked I insisted on $6 after she kept offering $4. I recently found a listing for a Kate spade jewelry box that the poster calmed was orginally 100 dollars that she was no selling for 75 dollars. Interesting how that works I thought you were innocent until proven guilty but on Poshmark you are Guilty until proven innocent . I posted about 54 tems a week ago and no sales. I have had similar things happen on both eBay and Mercari. Once I launched my store, I never had anyone send me an offer for anything on my site. I have photographic proof of how my item was sent and told them I will file with AMEX since they will protect my resale of this bag that I purchased using their card. Its all I ever wore. if theres anyone who can speak to this, i need help! These are men who have found Poshmark and created accounts just so they can ask you to model that pair of high heels or that tight dress. Do you have any experience with what I can do? 6. A Posher purchased a very unique top from my closet. dont feed into all the games that are being played on Poshmark. You can simply list your items in POSHLAND and nobody will ever bother you again. I also explained that I would have made an offer rather than simply purchasing it for the posted price had I known that there was such severe staining. To all that are good at ityou have my respect. Well PM has not ruled on the case yet but I am disheartened by this and trying not to let it get me down. Posh StoriesOur latest feature, Posh Stories allows you to bring your listings to life and share moments with your followers through short videos and photos. https://poshmark.com/closet/dresstoimpress_, http://bigcommerce.evyy.net/c/380173/185949/2941, https://www.reddit.com/r/beyond_poshmark/, https://shopstylaphile.com/products/ebook-how-to-ditch-poshmark-and-start-your-own-e-commerce-business, https://seekingalpha.com/article/4497193-poshmark-inc-posh-ceo-manish-chandra-on-q4-2021-results-earnings-call-transcript. Being a business owner It wasnt a good decision for them either. I have a small handful of relatively new Free People items that I decided to sell and posted on Mercari and eBay. So Ill start by saying Im Newish to poshmark. As a very small time seller (only my own high end closet items), I spend a lot of time photographing and always ship same day. So I took all of my inventory and createdmyown online store calledShop Stylaphile. Im very grateful that I found this blog. When I contacted them they said that the fine print states you cant use free shipping with referral codes. Later, Alexandria. Also, I guess since she neglected to mention this defect (by simply omitting it) she didnt misstate anything. So dysfunctional. I am thinking of going back to EBay but havent sold on there in years since I got scammed when selling a Louis Vuitton wallet and the seller claimed they never received it, so I am very nervous!! I am documenting my packaging & item just to be safe. Its been great so far for me. Selling used clothing for big money is a joke. She probably had buyers remorse I thought. Thank you . So this $185 dress which I sold for $95 is ruined!! Obviously, someone was mad that I didnt give them the lowball they wanted and started flagging my comments, but Mercari doesnt care to actually research what is going on. I just quit last night. I block about 20 to 30 sellers a day with ease and never look back. I have never had this problem before so when the buyer left me a comment asking if I was going to ship I was confused and looked into the matter post office is a little behind updating and I felt so badof course the one time I dont wait in the long line to get a receipt!!! Current Listing Price The current price of an item. I take pictures of all the alterations on items if any, and any wear and tear, such as the fraying on the bottom of jeans. I also wonder how they want you to add any evidence when a case is opened and posh does not even disclose what the case was opened for? No. But undisclosed damage is unacceptable. I wear a small and it was just slightly too large, so I listed it with all pics of the 2XL tags and saying that I believe it was mis-marked because I wear a small and it was slightly too big. Oh and I too found a LOT of creepy fetish guys on there preying on sellers also nothing done by Posh. Its not fair. So now trying poshmark and sure enough had my first 5 dollar offer. I sold her two UD sprays, a Too Faced palette that I had used and decided I didnt want, and a Kat Von D blush Id found at TJ Maxx. Most likely they are getting discounted ship pricing and earning on ship price also. I have worn the suit once and they were absolutely no damages. (Some of them). Good riddance to bad rubbish. Ive read her comments and potential buyers have asked for photos of the actual jacket and some other ?s. If and when they finally remove a listing, they do not suspend the account. If you ready peoples complaints on ebay (buyers never paying, sellers canceling, fake items, etc) or any other place I feel like they are all basically the same. On poshmark you can opt to receive your money by check, which is something that really attracts my attention. My sales were good and I was getting 5 stars. I tried everything, it won't let me list anything else. She even supposedly sent them video proof. i purchased them from realreal (who we know is overly cautious about fakes).. buyet is claiming there are ripples in the shoes and put up some ridiculous photos showing nothing.. first, anyone who has worn loubs in very high heels understands that if you wear a heel that high, there is stress on the heel.. i sold a pair that i had resoled and one of the undersides was definitely strained, but repaired.. its a huge haze, i have a dad w dementia and dont feel like dealing w it.. if i simply accept the return without providing pics.. will i be banned from posh? However, if also seems like the last year has been miserable on Posh. Is there a way to logout of all devices logged into poshmark? For instance, I pumped out 5386 shares in a single party once. I would recommend anyone that is considering joining to research!! I would like to start my own online store, I just would like to know how you do it in order to make it discoverable. For the same reasons you closed yours. They have different shipping options and didnt see anything about what they charge for a commission. I have a successful online store but some weeks I kill it on posh more than my store! Thank you so much for your comment! Tools. Also I am 100% sure Poshmark sells your email address as I now have TONS of junk email addressed to my Poshmark user name!!! But it is also about respect! Your closet isnt shut down. Posh sided with the buyer and she was authorized to return my rocks. Transactions and let it be known on my post! No comments or likes, just followers. Related Topics. Example, this one chick offered me $15 on a pair of Tom Ford leather boots in like new condition, ($15 on a pair of $3,400 boots i had priced at a very reasonable $300.) Also their wholesale portal is a joke. There is absolutely NO need to put your store on VACATION. Any advice you can give me is so appreciated. Look out for your money. As the seller said it didnt leave her house that way. I was extremely disappointed, since I was not sure if I would be able to remove the stains. I hear time and time again from other poshers that there isnt no seller protection. Unfortunately I have not received a single package sent with as much care as I send mine. Ive been on since Nov 2016 as a buyer then started listing in May to Sell. So if someone is willing to pay for them, Ill gladly move my shoes to a plastic container and sell you my boxes and bags. I just came across your blog & Shopify site. I tried the dress on, thinking that they may not be as noticeable while the dress was actually worn, but they were very visible. Cookie Notice Maybe so, but if she were looking for jeans with lycra and that was important to hershe should have asked before buying. 1. The order was delivered and accepted. Then the ppl who complain about something get their money back and I get my money back but they keep my item so they get it for free Bc customer support is RIDICULOUS! Too funny, I typed in Poshmark sucks, after receiving a lowball on an expensive item. I can tell you this: Selling clothes to humans is a pain. Im going to take pictures of every inch of an item. 1. I am a frequent buyer on Poshmark, so understandably it was my first choice. Best I can tell, the rings were bought from a Chinese site for $1 $3 each and sold for around $200. Im glad Im not only honest person that was on Poshmark AMD had a crappy experience. This is a bold face lie! There should be somewhere to be able to report places like this. Im a new seller on posh. She ruined my perfect 5 star rating with a one star. With mercari, I sold a drone that was worth ALOT more then my asking price ($300), and I had barely used it at all so it was in new condition. Great for Manish to report quarterly. After discovering I purchased a fake gold ring sold as real 14K, I then found several more rings from the same Ambassador. Poshmark ended up accepting their side of the story and allowed the return. Think Ill go back to my original plan of opening a Big Commerce store and use their multi-chanel option, since I also sell on eBay (and dont plan to quit). I do follow new people weekly & share my listings but I was just hoping the app would do more of the advertising for me I guess. Shes theatening with things like, Ill tell the truth about you What truth? I came across your article, and Im so glad I did! She has accused me of blocking her purchases, of sending other poshers to harass her. Well, even if youre not in share jail, keep reading. Also i feel we should be able to rate buyers as well. I video tape all my Well I wrote back and said there isnt anything in my closet for sale so Im not sure what you removed??? I can deal with that. It was stored in a bag until the sale. I wish you the best!! She has no listings. Ive reported the issue to the BBB. I ship daily, New Handcrafted Rubber Cat Head Keychain, New Handcrafted Horseshoe Heart Keychain, New Handcrafted Champagne Gold Horseshoe Keychain, New Handcrafted Horseshoe Heart Keychain, New Handcrafted Horseshoe Heart Keychain, New Handcrafted Triple Moon Jewelry Tray, New Handcrafted Triple Moon Trinket Tray, New Golden Sands Handcrafted Tealight Candle Holder, Willing to negotiate Feel free to make a offer, Love Never Fails Groovy Wave Font oversized shirt. However, the buyer contacted me and said that the glasses I sold her were scratched. Posh approved her case and the bag came back to me ripped to prove her case and support her photos. I recently found a couple of buyers that made me rush to send their packages, only to give me a 2 star rating because the item , in their opinion, wasnt as described. On si h low offers just dont counteroffer! Mecari buyers are more excited to purchase in the constant 24 hr feed . Ive reached out to Posh to remove this honor from me. How do you share your item for sale on tradesy? My Inventory Report provides valuable information about your inventory and helps you keep track of all your listings in one place. If you are selling replicas,they will eventually close your account and ban you. And since I have more time behind me than in front of me, I cannot rationalize wasting that time on poshmark. Its just leaves you with a totally violated and helpless feeling. I received an offer of $200.00 for a LeVian ring, $150.00 for a David Yurman ring and $300 for a David Yurman Blue Sapphire ring within 1.5 days. It is insulting for a person who is a stranger to do so to another. If its a high-end luxury item, I wouldnt sell it to someone that didnt have a longstanding presence on Poshmark. Item was never SOLD but was rather abruptly Canceled by Seller 3 days after accepting my initial offer. I dont know how they can look themselves in the mirror. Or a new platform to use? I still have my store but I dont do anything with it. Im trying to run my closet as a business, but the endless sharing, posting and responding to comments without ever so much as a thank you is wearing me out. This morning i get an email from them telling me my bag is not authentic and my account has been suspended. When I did that, my closets bio link disappeared, and I wasnt able to follow anyone anymore. Not getting rich,never tried the parties,but I make a few bucks and spend a few. Iv got names. I have been debating opening up a boutique, and am not sure whether I should do it on Poshmark, or something like Shopify. They cancelled the transaction, refunded the buyer and suspended my daughters account. I wish all of you luck in your life and i hope those haters that are reading this stop the games on Poshmark. If youre interested in learning about it, keep reading! Expensive items seem risky for the buyer and the seller. Im also seeing what youre stating. Im brand hew to Poshmatk. Share tips and tricks, make new PFFs, and banter about. There are rude ignorant young girls on there that get angry when you reply to them or ask them questions as well. Good morning! The first was a lowball so I declined, but the 2nd I dont know if I should trust. So here I sit rambling off I dont have access to my own business I built. So as of right now I am out around $100. People lowball because they are cheap and want everything for free or close to it because the shipping isnt able to be asked for as free on the buyers side. But I wont. I just know with bad experiences its definitely easy to give up. I dont have time for this stupid back and forth game people play on poshmark with that ridiculous offer button so I just declined the offer and she went nuts! Three months pass, I send multiple emails each month including photos- no response. Im sure she just didnt like the item and wanted a refund. I have written them down and will check them each time someone places an order. I sell on Posh and have been pleased with things so far, but I am waiting with dread for the first bad buyer. The first week of not participating on this platform has been amazing and I wish Id done it sooner! To find your report, head to the Account Tab on the app. But thats ok I will take my business elsewhere! I also use all of my social media accounts to drive traffic and occasionally use AdWords. It just was completely consuming and I found myself buying to sell.. then not selling.. then not getting a return in the investments. Poshmark doesnt have a 1-800 number and doesnt responds to emails. The seller has just as much to lose as the buyer. But our customer proposition and our positioning hasnt changed over the years.. Even this turned out to be a terrible experience. ! They just changed shipping now to 6.89 and never contacted me about that! The catch was all the sellers rules. Hi Kelly! I have also filed a complaint with the Federal Trade Commission and the BBB, I was also instructed to file with my state Attorney General. Ive been selling on Poshmark for almost 1.5 years now. My new thing due to scammy people- I video tape with the label as I package it- take pics as well incase someone wants to try to say otherwise condition!! It was a pinup dress. Poshmark Marketplace Marketplace and Deals. I have no idea what Ill get back since she claims its damaged now. I have been buying on Posh for about a year, but first time seller. She literally said I cant believe you would sell a bag like that for that price. NOTE never asked a question, never made an offer, never asked for more photos or where stains were (as we all know only 4 photos). I reported both these items immediately but Poshmark decided to ignore me and released the funds to both sellers. ugggg. The ridiculous amount of fakes sold on Poshmark is why honest people who sell authentic items get hosed and rated badly by people with buyers remorse or who scream fake when they have no idea how to check authenticity. Poshmark is very odd. Does she have something to hide? After November 16, 2016. I shared the receipt with PM since it has private contact info on it and asked the buyer to contact them directly to return, but she keeps posting comments. They were also filthy! Or know why it would happen? Thanks for reading! After a week of begging thank god they allowed me back. I am just sick!!!! Unfortunately there are sellers who only post stock photos and those who dont like questions. Sold a Chanel bag that went through Concierge and was approved, then they forwarded it to the buyer. The first came about when a buyer kept lowballing me on a pair of Jessica Simpson shoes. Im just done.. I have done really well making a lot of money up until this month. My stuff is beautiful and in perfect condition, many of the things are boutique items, but I never cared for high-end designers stuff and that seems to be all consignment shops cater to and you cant trust THEM either. If you think Poshmark is bad for the seller, its even worse for the buyers! Step 1, trying to get a tax id number. I am so sorry to hear what happened to Alexandria Perri. I have read a lot of horror stories like this happening to people unfortunately. I responded to Poshmark yet there was absolutely no support from them at all. That is completely fraudulent and insulting. And there were no rip or hgaing threads on this suit- i would have know, So basically this is when i googled the apps and found out about scams, She bought it to wear for the weekend or just decided it didnt fit and PURPOSELY popped the stitching on it!! eBay and places like it will almost always side with the buyer over the seller because of one fact : sellers are easier to get than buyers . I myself been with them from the beginning. One star- looked like a snot nosed brat new to posh, wouldnt explain the issue but added the button item description needed improved and thats it. Im actually leaving PM this week. Poshmark says it can't process a deletion if there are any pending transactions or redeemable balances. Sorry if you didnt like my speaking up and posting of my experience. I do not want to have my items listed on any venue that will not protect its sellers. In the upper right-hand corner, select the gear icon. Thanks for making me feel better about my over reaction! In the meantime, I did a screenshot everything I could in my sales and purchases.
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